These are the questions customers ask us most often — before buying, and during the first few weeks of use. The answers are short, and each one links to the page that covers the topic in full.
PLN 45 net per month for each connected recorder (PLN 55.35 gross at 23% VAT). Two recorders, twice the price. That price does not include space for your footage: you buy storage capacity separately in WebDisk Files and pay for it separately. Full details on Buying and billing.
Because your footage should sit in your own account, not in ours. You buy the storage in WebDisk Files and you own it — CVR only writes to it and shows you what is inside. That way, if you ever cancel CVR, the footage stays with you. How to choose the right size is explained in Storage space and retention.
In the panel, open the Subscription card and click Cancel subscription. The service keeps running until the end of the period you have already paid for — you do not lose access overnight. Once it expires, the panel stops working and we stop collecting new footage from your recorder. More: Buying and billing.
No. Your recordings sit in your own storage in WebDisk Files and they stay there — you lose the panel, not the files. They can only be deleted by your own decision in Files, or if the storage itself expires under the Files terms.
💡 If you want to be certain that nothing reaches that storage after you cancel, revoke CVR's access to the storage on the WebDisk Files side. That stops both the writing of new footage and the automatic freeing up of space.
In the panel, under the Invoices card — split into CVR invoices and WebDisk Files invoices. The PDF files themselves are downloaded in WebDisk Files, where we keep all the billing for your account. The billing rules are set out in the CVR terms of service (available in Polish only).
There are three routes, and you pick one when you add a recorder:
| Route | Who it is for | How it works |
|---|---|---|
| UniFi Protect over a tunnel | Ubiquiti hardware running the Protect app | we set up an encrypted tunnel to your gateway and collect the footage ourselves |
| Recorder over SFTP or FTP | most NVRs (Dahua, Hikvision and similar) | the recorder sends the files itself to an account we create for it |
| Footage already in storage (NAS) | you have a NAS that copies footage into the storage on its own | we simply index the folder you point us at and give you a viewer |
Step-by-step instructions: Connecting UniFi Protect and Recorder over SFTP or FTP.
No. With UniFi, your gateway calls us over an encrypted WireGuard tunnel, so you do not have to expose anything to the internet. With a recorder on SFTP/FTP, the device connects out to our address, exactly as it connects to anything else online. Details: Connecting UniFi Protect.
Almost always one of two settings on the UniFi gateway: a static route to the 10.80.0.0/16 network on the VPN interface, and a firewall rule in Internet Local that allows traffic from source 10.80.0.1 and sits above any blocking rules. Without them the tunnel comes up and the panel shows contact with the gateway, but we have no way to ask Protect for the recordings. Both steps are written out in Connecting UniFi Protect.
No — we show the password once, when the account is created, and we do not keep a readable copy of it. Delete the recorder in the panel (without deleting the footage) and add it again; you will get fresh credentials to enter into the device. The UniFi tunnel configuration works the same way: we issue a new one and the old one stops working. See Recorder over SFTP or FTP.
It is not — with plain FTP, both the password and the footage travel across the network unencrypted. We allow it only because some devices cannot do SFTP; the account has write permission only, so nobody can use it to download or delete anything. If your recorder supports SFTP, choose SFTP. A comparison of the routes: Security in CVR.
No. CVR is an off-site archive, not a live-view system. We do not connect to cameras in real time, we do not control them and we do not configure detection — that is what your recorder and its own app are for. We keep what it has already recorded and let you go back to it. The scope of the service is described on the CVR home page.
The footage first has to reach the storage, and then we have to notice it — we scan the storage every 10 minutes. So a fresh clip may take a little while to appear on the timeline. If there is still nothing after fifteen minutes or so, have a look at Troubleshooting.
Because browsers cannot play every video format. Footage in MP4/H.264 (including anything from UniFi Protect) plays straight in the panel; .dav, .mkv, .avi and .ts files are offered for download only — you can watch those on your computer in a free player such as VLC. We do not convert footage to another format. More: Browsing the archive.
In the archive, drag along the timeline to select a range, then click Download selected range or Share via link. We will pack the clips into a single ZIP archive. The limits for one package are 26 hours of range, 5,000 clips and 20 GB; split anything larger into several packages. See Sharing via link.
No — they only need the address. The link works for 3 days and that period cannot be extended; you can revoke it in the panel at any time. They see only the footage you selected and the description you gave the link — so check that description before you send it, because it is often pre-filled with the camera name. Details and limits: Sharing via link.
Work it out from how much footage you produce a day and how far back you want to reach:
capacity needed ≈ daily growth × (number of days + 1.5)
For example: 40 GB a day and 30 days → 40 × 31.5 ≈ 1.26 TB. With 1 TB you would realistically reach back about 23 days. You can see your actual daily growth in the panel, on the storage card, in the statistics section — it appears after the first day of recording. The whole topic is covered in Storage space and retention.
Before space runs out, we delete the oldest footage so that new footage has somewhere to go — and we always warn you by email before we start. That means the depth of your archive is decided by the capacity you bought, not by the number of days you had in mind. If you want to reach further back, increase your storage in WebDisk Files. The mechanism is described in Storage space and retention.
There is no such switch in CVR — we only remove the oldest footage once space starts to run out. To get 30 days, buy capacity that will hold 30 days (see the formula above) and check Daily growth after every change to your camera installation. Storage in WebDisk Files has its own, independent deletion after a set number of days — if you turn that on, it runs alongside our mechanism. See Storage space and retention.
Yes, if both write to the same storage — we free up space by deleting the oldest footage across the whole storage, not separately per recorder. The busier site will then shorten how far back the quieter one reaches. If you want them independent, give each site its own storage in Files. How to set that up: Storage in WebDisk Files.
Then we delete nothing — we cannot work around that lock and we have no intention of trying. Once the storage is full we stop collecting footage from UniFi and notify you by email, while a recorder that uploads on its own over SFTP/FTP will keep hitting a full storage and its footage will be lost. The only way out is to increase the storage in Files — after that, everything resumes on its own within an hour. Details: Storage space and retention.
Because when you delete a recorder we keep the files by default — hardware gets replaced often, and the archive is meant to survive that. The footage then disappears from the panel and nothing tidies it up any more: it occupies your space until you delete it yourself in WebDisk Files. If you want it gone straight away, tick Also delete this recorder's files from storage — that cannot be undone. More: Storage in WebDisk Files.
We do not watch it and we do not know what it shows. We process the footage solely in order to receive it, save it in your storage, label it with a time and a camera, and show it to you when you ask. Technical access to the storage belongs to the service processes; on our side, only authorised administrators have it, only while fixing a fault, and under a confidentiality undertaking. The rules are set out in the data processing agreement (available in Polish only).
No — and this is not a feature we simply have not built yet, it is a commitment written into the contract. We do not use facial recognition, biometrics, plate, body-shape, age, gender or emotion recognition, we do not profile anyone in the frame, and we do not use your footage to train models. We cannot change that commitment to your disadvantage by unilaterally amending the terms — see the CVR terms of service, clause 1.4 (available in Polish only).
In our data centre in Poland, on an object storage cluster with multiple replication. Footage is not taken outside the European Economic Area. No external subcontractor touches the content of the recordings — beyond that, we use a payment provider and an email provider, which receive only billing data and an email address. More: Security in CVR.
On the way to us, yes, with one exception: the UniFi tunnel and SFTP are encrypted and the panel and downloads run over HTTPS, but plain FTP is not encrypted at all. Encryption "at rest", that is once the footage is in storage, is a property of the storage in WebDisk Files and it is not switched on automatically — if you need it, set it there when you create the storage. See Security in CVR.
Yes — that is your decision and your responsibility, because you are the controller of the CCTV data. The simplest way is to issue a link in the archive to a specific clip or range and pass it only to that one person; choose the narrowest range that does the job, and revoke the link once it is no longer needed. Bear in mind that footage almost always contains images of bystanders. Practical guidance: CCTV and GDPR.
You are the data controller, we are the processor acting on your instructions. The legal basis for the monitoring, the signs at the entrance, the privacy notice, your obligations towards employees and the handling of requests from recorded individuals are all on your side. We do not do that for you, but we do give you all the information you need to describe the processing — collected in CCTV and GDPR and in the controller's obligations (available in Polish only).
We cannot — and that is not a fault. The archive is labelled by time, recorder and camera, not by people, because we perform no image analysis at all. To find the footage you need to supply a date, a time and a place; with those, you will find it in the archive in moments. How to handle such a request: CCTV and GDPR.
No — a panel outage takes away the viewer and the configuration, but archiving carries on. A break in the collection path itself is worse: with UniFi we catch up once connectivity returns, but a recorder that uploads on its own over SFTP/FTP usually does not retry, and footage from the outage window will never arrive. What to do in that case: Troubleshooting.
It means the storage has no space left and at the same time we are not allowed to free any up by deleting old footage — which is the case when overwrite protection or versioning is switched on. Increase the storage in WebDisk Files; the check runs every hour and will lift the suspension on its own once there is headroom. Do not assume the footage from that period is queued up somewhere — from recorders that upload on their own, it is simply never created. See Storage space and retention.
Open the panel and go to the statistics section on the storage card: you will see the daily growth and the date your archive currently reaches back to. If that reach is shorter than what you tell the people you record, increase your storage in WebDisk Files — it is the only thing that genuinely extends the archive. If you do nothing, we will start deleting the oldest footage to make room for new. See Storage space and retention.
In the archive, on the Issued links list, click Revoke. The link stops working immediately.
⚠️ One exception: a download address issued moments earlier stays valid for another 15 minutes, so a download already under way may finish. Revoking closes off future access; it does not cut off a transfer in flight. If you suspect the footage may have leaked, report it to us at iod@webdisk.io and read CCTV and GDPR.
In the panel, click Report a problem — describe what happened and attach a screenshot if it helps; we reply by email. You can also send technical matters to support@webdisk.io, and data protection matters to iod@webdisk.io. Before you write, it is worth looking through Troubleshooting — the most common cases already have a solution there.
Service documents (Polish only): CVR terms of service · data processing agreement · controller's obligations for CCTV